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Sales & Refunds

Shipping & Handling >
Sales Tax >
Product Availability >
Payment Methods >
Security>
Returned Goods Policy >


Shipping & Handling
For products to be delivered in the continental Untes States via traditional methods such as UPS courier, associated shipping costs will be added to your shopping basket total.

International Shipping
At this time, HuggaMind can currently ship goods to addresses almost anywhere in the world. We primarily use United States Postal Service International Express Mail. If your country is not serviced by the U.S.P.S., then we may have to arrange other means of delivering your product. The cost of such alternate delivery means will be emailed to you for your approval and you will have to pay for any shipping charges by credit card before we ship.

Sales Tax
Why does HuggaMind charge sales tax?
Since HuggaMind is based in New York State, we are liable for the collection and payment of any sales to customers who are based in New York State at the sales tax rate of 8.375%.

What if my organization is tax exempt?
If you place your order on behalf of a tax-exempt organization or individual, please call HuggaMind Customer Service at 845.429.1002. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped.

No organization is automatically tax exempt. All organizations must provide proof of exemption. There are differences between federal tax exemption and state tax exemption. HuggaMind does not currently accept federal tax exemption certificates.
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Product Availability
HuggaMind makes every effort to ship your Product according to the estimated lead times provided by the HuggaMind Store at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Although HuggaMind makes every effort to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, HuggaMind will contact you via email and provide a revised shipping estimate.
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PayMent Methods
Credit, Debit, and Check Cards
Whether you order online or phone in your order to HuggaMind, you may pay by credit, debit. When you provide HuggaMind with your card information, HuggaMind will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place.

The HuggaMind Online Store U.S. accepts American Express, Discover, MasterCard, and Visa credit or debit, cards associated with a billing address within the United States and most United States territories.

The HuggaMind Store requires the credit or debit card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard, or Discover).

Cashier's Check, Money Order, or Check
The HuggaMind Store accepts cashier's checks and money orders as valid forms of payment. Personal or business checks are accepted, but we will not ship until the check has cleared. If you wish to pay by cashier's check or money order, you may order by phone at 1-845-429-1002. The cashier's check, money order, or check must be payable to HuggaMind Inc. and include your Web Order Number. Please mail your payment and a copy of your Order Acknowledgment email to:
HuggaMind Inc.
31 Wilderness Drive
Stony Point, New York 10980 USA
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Security
How to know your credit card number is safe?
If you are using Safari, Chrome, FireFox or Internet Explorer, your credit card transactions are fully encrypted and secure when you purchase products through the HuggMind web site. However, if you are browsing the internet through a network relay or proxy server, you may want to check your browser to be sure.

How safe is it to use credit cards on the internet?
It is probably safer to use your credit card over the internet than it is to use it in a restaurant, retail store or with a mail order company. It is definitely safer than leaving a credit card receipt on the dashboard of your car. On the internet, no one is peeking over your shoulder or digging through your garbage. And with electronic transactions, there is no paper trail. Technologically speaking, it is easier to tap your phone line than it is to steal a credit card number through the internet.

If you don't want to use your credit card number on the internet. You can still order products from us. Our customer service department can accept orders by phone, fax or e-mail. If you prefer to place an order offline, please refer to our contact information and get in touch with our customer service department.
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Returned Goods Policy
Apps purchased at Apple's AppStore are non-refundable. HuggaMind Customer Service must be notified within 30 days of purchase before returning any non-software HuggaMind Product. Returned Product will not be accepted by HuggaMind unless accompanied by a Returned Merchandise Authorization (RMA) number assigned by HuggaMind Inc.

HuggaMind's entire liability under this limited warranty and otherwise with respect to the Product, is limited to return of the Product and accompanying materials to the dealer or to HuggaMind for replacement or refund, at HuggaMind's option.

Disclaimer: In no event shall HuggaMind, its suppliers, employees, officers, directors, dealers, or distributors be liable for any damages, including lost profits or lost savings or other incidental or consequential damages, arising out of the use, inability to use, or abuse of this product, even if advised of the possibility of such damages, or for any claim by any other party.
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For more information contact us.

 
 
 
 
 
 
 
 
 
 
 
If you or your organization are interested in licensing any HuggaMind Software or Products, please contact us directly at
845-429-1002 or by emailing us at
mies[a]huggamind.com
 
 
 
 
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